ABOUT US
We created CompleteTel to allow more business owners to focus on growing their business while still providing excellent, 24/7 customer service.
Hiring, training and managing your own people is incredibly hard, so we wanted to do that work for you.
WHAT WE OFFER
Dedicated and infinitely scalable onshore teams that specilaise in delivering customer management and business processing outsourcing solutions from our contact centre in Knoxfield, Victoria.
Below are just some of the services we currently perform for our clients:
CMO
Customer Management
Outsourcing
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Customer Service
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Sales & Marketing
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Account management
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Complaint management
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After sales support
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Customer retention
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Warranty support
BPO
Business Processes Outsourcing
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Accounting
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Payment processing
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IT Services
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Human resources
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Regulatory compliance
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Quality assurance
STAY CONNECTED WITH COMPLETETEL
CALLS
Like to talk? So do we! Our agents are here to carry the conversation forward.
Our clients rely on our call services to conduct inbound customer care and outbound sales.
LIVE CHAT
Web chat for those of us who don’t like talking on the phone.
Use live chat to capture potential leads on their website, as well as support customers who can’t (or don’t want to) use the phone for their enquiry.
SMS
Did you remember to pay your bill? No, we didn’t think so.
We use SMS to notify and remind customers, reconnect with old leads, or simply to market a new service.
EMAILS
I love a full inbox! Said no one ever.
Our clients rely on us to manage their various inboxes, communicating with customers and internal stakeholders to facilitate great outcomes for all.
SOCIAL
Dealing with trolls so you don’t have to since 2018
Our clients engage us to manage their Facebook groups and company profiles, we post material and start conversations as well as offer support through Facebook chat.
WHO USES OUR SERVICES
Small to medium enterprises that are looking to scale effectively and are finding that everyone in their organisation is juggling various customer support services. They want to refocus their workforce and eliminate the time spent on aftersales.
Existing businesses that have launched new customer touch points within their organisation and need to move quickly to establish a team that can deliver high quality service.
Businesses who value having external expert organisations working in partnership to deliver high quality customer service. They recognise that their strength is in their product, and ours is in managing the customer.
Any business that is looking to change their current outsourcing provider.
THE PERFECT TEAM
One of the fundamental objectives of contact centre management is to ensure there are just the right number of staff to meet the call demand; too many staff and it’s inefficient, too little staff and customers can experience long wait times.
Of course, customers don’t all communicate with each other about the best time to dial in which means calls can and do, arrive randomly throughout the day.
Thankfully, we employ a formula that enables us to model a range of different variables to determine just how many employees are required to meet the service level objectives for the minimum financial investment
Hours of trade
Interactions per day
KPI's we need to hit
CONTACT US
P: 1300 413 989
E: enquiries@completetel.com.au
80 Rushdale Street
Knoxfield VIC 3180